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                  {
                    "key": "question",
                    "value": "What is Wells Fargo Gateway?"
                  },
                  {
                    "key": "answer",
                    "value": "Launched in 2016, Wells Fargo Gateway (developer.wellsfargo.com) is a market-leading open API channel offering APIs, SDKs, and webhooks to embed Wells Fargo’s products and services into our customers’ digital experiences."
                  },
                  {
                    "key": "id",
                    "value": "GeneralFaq02-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "Who can use Wells Fargo Gateway solutions?"
                  },
                  {
                    "key": "answer",
                    "value": "Wells Fargo Gateway serves existing Wells Fargo commercial and corporate customers as well as partners looking to serve our customers."
                  },
                  {
                    "key": "id",
                    "value": "GeneralFaq03-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "What is the process for getting started on Wells Fargo Gateway?"
                  },
                  {
                    "key": "answer",
                    "value": "<p  >Use the <a href=\"/signup\">Sign Up</a> form to create your account and access our Sandbox environment. You can then <a href=\"/contact-us\">Contact Us</a> to further explore Wells Fargo Gateway products and solutions. If you’d like to access our Open Banking Europe APIs, a member of our support team will contact you to finish creating your account after you’ve submitted the Sign Up form.</p>"
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                    "value": "GeneralFaq04-pu"
                  },
                  {
                    "key": "question",
                    "value": "What solutions does Wells Fargo Gateway offer?"
                  },
                  {
                    "key": "answer",
                    "value": "Wells Fargo Gateway is an agile shop with frequent releases. Go to the <a href=\"/all-products\"  >Products</a> page to explore our publicly available offerings."
                  },
                  {
                    "key": "id",
                    "value": "GeneralFaq05-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "How long does it take to integrate with Wells Fargo Gateway solutions?"
                  },
                  {
                    "key": "answer",
                    "value": "Each company's integration timetable is different based on the use case, setup, and configuration. We are committed to ensuring an efficient process for onboarding users and providing access to our Sandbox, Validation, and Production environments."
                  },
                  {
                    "key": "id",
                    "value": "GeneralFaq06-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "What schedule will Wells Fargo Gateway follow for releasing new APIs?"
                  },
                  {
                    "key": "answer",
                    "value": "Wells Fargo Gateway will continue to enhance functionalities based on customer feedback. When new solutions are released or existing ones are updated, we provide release notes to affected customers detailing the changes and additional functionalities."
                  },
                  {
                    "key": "id",
                    "value": "GeneralFaq07-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "Does Wells Fargo Gateway have standard outage or maintenance windows?"
                  },
                  {
                    "key": "answer",
                    "value": "Scheduled outage or maintenance windows will be communicated to customers 48 hours prior to any downtime."
                  },
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                    "key": "id",
                    "value": "GeneralFaq08-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "How does Wells Fargo Gateway manage customer traffic?"
                  },
                  {
                    "key": "answer",
                    "value": "When onboarded to an API, each customer is associated to a volume tier; this tier limits the number of calls a customer can make to the API each minute. This limit helps provide an optimal experience for all users by preventing unexpected volume bursts. Wells Fargo Gateway does not throttle traffic in any way. If a customer does reach the call limit, error code 429-001 and message, “Service is currently unavailable due to rate limiting” is sent as the response. Once the current minute has elapsed, volume can proceed as normal. For questions about call limits, please contact Gateway Support."
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                  {
                    "key": "question",
                    "value": "How do I fix registration and login issues?"
                  },
                  {
                    "key": "answer",
                    "value": "An error during login is most likely the result of mistyping the Wells Fargo Gateway User ID or Password. <br   /> <br   /> An error may occur if you have requested access to Wells Fargo Gateway but your account has not yet been created. In this case, you must wait for an email from the Onboarding team. <br   /> <p  ><br /> If you were prompted to change your password and did not within the allotted time period, you’ll need to request a new one. Contact <a href=\"/contact-us\">Gateway support</a> to reset your login credentials. <br /> <br /> If you’re still having trouble registering or logging in, contact Wells Fargo Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\">Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 1-612-573-1900.</p>"
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                  {
                    "key": "question",
                    "value": "Why can't I access my account?"
                  },
                  {
                    "key": "answer",
                    "value": "<p  >Your account may be disabled if:</p> <ul  > <li>You have made multiple unsuccessful attempts to sign on</li> <li>Your password has expired</li> <li>Your account access has been modified by your company administrator or </li> <li>You have not entered the verification code that was sent.</li> </ul> If your account has been disabled or you have forgotten your User ID, contact Wells Fargo Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\"  >Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 1-612-573-1900."
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                    "value": "LoginhelpFaq03-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "Why must I supply my phone number or email address to change my password?"
                  },
                  {
                    "key": "answer",
                    "value": "If you forget your password, the secure validation process allows us to verify your identity using a code you receive by email or by phone (text or voice); message or data rates may apply. Verifying your identity ensures your security and saves your contact information for account access. You must use the phone number or email address that is on file with Wells Fargo Gateway for the verification process."
                  },
                  {
                    "key": "id",
                    "value": "LoginhelpFaq04-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "What if my password has expired?"
                  },
                  {
                    "key": "answer",
                    "value": "You will be prompted to reset your password starting 10 days before it expires and throughout the allotted grace period. If at the end of the grace period you still have not reset your password, your account will be disabled. <br   /> <br   /> To restore access to your account, you must contact Wells Fargo Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\"  >Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 612-573-1900."
                  },
                  {
                    "key": "id",
                    "value": "LoginhelpFaq05-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "What is secure validation?"
                  },
                  {
                    "key": "answer",
                    "value": "Secure validation is a necessary step to verify your identity. When you navigate to MyApps or reset your password, you will receive a validation code by email or by phone (text or voice) to verify your contact information; message or data rates may apply."
                  },
                  {
                    "key": "id",
                    "value": "LoginhelpFaq06-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "Why has the validation code expired?"
                  },
                  {
                    "key": "answer",
                    "value": "For security purposes, your validation code is valid for 8 minutes. If you have not validated the code after 8 minutes, you must request a new code or contact Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\"  >Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 1-612-573-1900."
                  },
                  {
                    "key": "id",
                    "value": "LoginhelpFaq07-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "How do I change my password?"
                  },
                  {
                    "key": "answer",
                    "value": "If you forget your password, go to the Log In screen and select <strong  >Forgot Password</strong>. You will be prompted to enter your Wells Fargo Gateway User ID and complete the secure validation process. Once you complete secure validation, you will create a new password. <br   /> <br   /> For security purposes, passwords are valid for a limited time. In the days before your password expires, you will see a prompt to change your password when you log in."
                  },
                  {
                    "key": "id",
                    "value": "LoginhelpFaq08-pu-pr"
                  },
                  {
                    "key": "question",
                    "value": "How do I complete secure validation?"
                  },
                  {
                    "key": "answer",
                    "value": "Secure validation is required when you navigate to MyApps after logging in. Follow the prompts to receive your secure validation code by email or by phone (text or voice). Once you receive the code, return to your browser to enter it. <br   /> <p  ><strong><br /> Note</strong>: To complete the Forgot Password process, you must verify your identity through secure validation.<strong><br /> <br /> Step 1</strong>: Select the <strong>Log In</strong> button on the home page.<strong><br /> <br /> Step 2</strong>: On the Log In screen, select <strong>Forgot Password</strong>.<strong><br /> <br /> Step 3</strong>: Enter your Wells Fargo <strong>Gateway User ID</strong> and <strong>Phone number</strong> or <strong>Email address</strong>. Ensure that you enter the phone number or email address that is on file with Wells Fargo Gateway which you can access immediately.<strong><br /> <br /> Step 4</strong>: Select your preferred <strong>Contact metho</strong><strong>d</strong> to receive your validation code, by email or phone (text or voice); message or data rates may apply. If you request a code by text, ensure you enter your mobile phone number. Then, select <strong>Send Code</strong> <strong>Now</strong>. </p> <ul  > <li>The text option is not available for phone numbers outside the US and Canada.</li> <li>If you decline to complete secure validation by phone, you must contact Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\">Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 1-612-573-1900. </li> </ul> <p  ><br /> <strong>Step 5</strong>: Enter your validation code on the <strong>Enter Code</strong> screen.</p> <ul  > <li>If you do not receive your validation code within 2 minutes, select <strong>have your validation code resent.</strong></li> <li>Enter the validation code within 8 minutes of receipt. </li> </ul> <p  ><br /> <strong>Step 6</strong>: Create a new password.</p> <ul  > <li>Log in using your new password.</li> </ul>"
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                    "key": "question",
                    "value": "How do I access my disabled account?"
                  },
                  {
                    "key": "answer",
                    "value": "If your account has been disabled, you must contact Wells Fargo Gateway support by phone at 1-844-934-8929 or through the <a href=\"/contact-us\"  >Contact Us</a> page. Support is available 24 hours, 7 days a week. If calling from outside the US, the phone number is 1-612-573-1900."
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                    "key": "question",
                    "value": "How are Wells Fargo Gateway API requests and responses secured?"
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                  {
                    "key": "answer",
                    "value": "All communications between machines using an API are secured by Transport Layer Security (TLS) 1.2. All APIs have built-in security through the header Authorization using the API key for a secure connection. An additional security layer is required for the Validation and Production environments through mutual authentication certificates. It ensures an encrypted communication with our customers' systems."
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                  {
                    "key": "question",
                    "value": "What development environments are available?"
                  },
                  {
                    "key": "answer",
                    "value": "There are three environments: Sandbox, Validation, and Production. In Sandbox the functionality of your code can be tested with limited test data. The Validation environment allows you to test your Mutual Authentication Certificate and code with a wider range of data. Production is the live environment."
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                    "key": "question",
                    "value": "How do I access the Sandbox environment?"
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                    "key": "answer",
                    "value": "After you submit the Sign Up form and create your Wells Fargo Gateway account, you’ll have access to the Sandbox environment. For next steps on setting up your Sandbox connection, visit the <a href=\"/guides/user-guides/how-to/how-to\"  >How To</a> Guide."
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                    "key": "question",
                    "value": "What languages are included in the programming libraries?"
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                  {
                    "key": "answer",
                    "value": "We currently have programming libraries for cURL, Ruby, Node.js, Java, PHP, and Python. However, you may use any programming language that can accommodate RESTful API calls."
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                    "value": "Gateway support is available 24 hours, 7 days a week to assist you with any technical issues by phone at 1-844-934-8929 or through the <a href=\"/contact-us\"  >Contact Us</a> page. If calling from outside the US, the phone number is 1-612-573-1900."
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